Want to make sure you never miss a voicemail?
You can have your voicemails sent right to your email and get notifications inside the Webex User Hub! Here’s how to turn these features ON in just a few easy steps.


Step 1: Log in to Webex User Hub 🔐


Step 2: Go to Your Voicemail Settings 🎙️

  • Click Settings on the left-hand side.

  • Choose Calling from the upper menu.

  • Click on Voicemail in the sub-upper menu.



Step 3: Turn ON “Email a Copy of the Voicemail” 📧

  • Find the option “Email a copy of the voicemail message.”

  • Flip the switch to ON.

  • Enter your City email address.

  • Make sure your email address is correct — this is where your voicemail copies will be sent.



Step 4: Turn ON “Receive Voicemail Notifications” 🔔 (Optional)

  • Find the option “Receive voicemail notifications.”

  • Toggle it ON to get additional alerts from Webex whenever a new voicemail arrives.

Note: This is optional. Receiving notifications does not impact whether you'll receive email copies of your voicemails.



Step 5: Check It Out! 🎉

  • Ask a friend or coworker to leave you a voicemail.

  • Check your email inbox for the voicemail message.

  • Look for a notification inside the Webex User Hub.


If you see both, you’re all set! ✅

Quick Tips 🛠️

  • Can’t find these voicemail settings? Contact IT for help enabling these features!

  • Check your Spam or Junk folder if you don’t see voicemail emails.

  • Adjust your Webex notification settings so alerts don’t get missed.

Happy Voicemailing! 🎧✨


If you experience any issues or need support, please contact the IT Support Specialist team by:

  • Emailing IT HelpDesk

  • Visiting the HelpDesk portal to submit a ticket

  • Calling us directly at x1800 for urgent questions or concerns